Effective Date: [30/05/2025]

This Refund Policy (“Policy”) governs how LINKZI (“Company,” “we,” “us”) processes refund requests for digital goods purchased via www.linkzi.net (“Website”). By purchasing from our Website, you confirm that you have read, understood, and agreed to this Policy.

1. Introduction

1.1 This Policy outlines the conditions under which LINKZI provides refunds for digital goods purchased through the Website.

1.2 By purchasing any product through the Website, you agree to the terms outlined in this Policy.

2. General Conditions

2.1 Due to the nature of digital goods and instant delivery, all sales are considered final. Refunds are only issued under the specific conditions described in this Policy.

2.2 Customers are responsible for reviewing all product descriptions, including region restrictions and platform compatibility, prior to completing a purchase.

3. Eligibility for Refunds

Refunds may be considered in the following cases:

3.1 Defective Product – If a purchased digital good is invalid, non-functional, or cannot be redeemed. Customers must submit sufficient proof, such as error messages or screenshots.

3.2 Non-Delivery – If the product is not delivered to the email address provided at checkout.

4. Non-Refundable Cases

Refunds will not be granted in the following circumstances:

4.1 Customer Error – Mistaken purchases, including incorrect product selection, region restrictions, or platform incompatibility.

4.2 Redemption Issues – Inability to redeem due to unmet system requirements, account limitations, or failure to read the product description.

4.3 Change of Mind – Refunds are not issued for changes in personal preference after delivery.

4.4 Fraudulent Claims – Suspicious or unverifiable refund requests will be denied.

5. Refund Request Process

5.1 To request a refund, customers must:

(a) Contact our support team via email at [email protected] or through the Contact Form on the Website.

(b) Provide the following:

• Order confirmation number

• Detailed description of the issue

• Supporting evidence (e.g., error messages, screenshots)

5.2 LINKZI will respond to all refund requests within 5 business days. If additional information is needed, customers will be notified.

5.3 Approved refunds will be processed within 7–10 business days, and the amount will be credited back to the original payment method.

6. Important Notes

6.1 Ensure that your email address is correctly entered at checkout to avoid delivery issues.

6.2 Carefully review all product information, including compatibility and region restrictions, before completing your order.

7. Amendments

7.1 LINKZI reserves the right to modify this Policy at any time. Changes take effect immediately upon publication on the Website.

7.2 Customers are encouraged to review this Policy periodically to remain informed of any updates.

By purchasing from LINKZI, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.