Frequently Asked Questions
Find answers to common questions about ordering, delivery, refunds, and more.
Products & Services
What types of products do you offer?
We offer a wide range of digital products, including games, software, and subscriptions — all delivered electronically via email.
Is it safe to purchase from your website?
Absolutely. We use secure payment processing and data encryption to protect your information.
Where do your product keys come from?
We source keys from reputable and trusted suppliers and sell them directly to customers. All keys are fully functional and suitable for the specified platform and region.
What payment methods do you accept?
We partner with well-known and secure payment providers to ensure secure transactions. We accept all major credit cards, PayPal, and other trusted options.
Orders & Delivery
How do I purchase a product?
Browse our catalog, add your desired items to the cart, and complete checkout by following the on-screen steps.
When and how will I receive my product?
You’ll receive an order confirmation email immediately, followed by a separate email with your product key within 5–30 minutes during our business hours (10:00–22:00 CEST).
What if I didn’t receive my confirmation or product email?
First, check your Spam or Junk folder. If it’s not there within 30 minutes, please contact our support team.
Returns & Refunds
Can I return a digital product?
Due to the nature of digital goods, returns are not accepted. However, we are here to help resolve any issues.
What is a defective product?
A defective product refers to a key that does not activate or is deemed invalid.
What should I do if I receive a defective product?
Contact our support team and provide:
A screenshot of the error message
A brief description of the issue
We’ll investigate and offer a resolution as quickly as possible.
Technical Support
How do I contact support?
You can visit our Customer Support page or email us directly at [email protected].
What if I encounter issues with download or activation?
First, check your internet connection and system compatibility. If the issue persists, please contact our support team.